·        LOCATION: ZAMBIA AFRICA

·       Serve as the lead point of contact for all customer account management matters  

Build and maintain strong, long-lasting client relationships

·       Negotiate contracts and close agreements to maximize profits

·       Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

·       Ensure the timely and successful delivery of our solutions according to customer needs and objectives

·       Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

·       Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

·       Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

·       Prepare reports on account status

·       Collaborate with sales team to identify and grow opportunities within territory

·       Assist with challenging client requests or issue escalations as needed

·       Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

·       Should have 8 to 10 yrs of experience in Accounting and Finance

·       Should have ERP exp of min 5 yrs