Role Definition & Requirement:
Call Center Representative will be the liaison between our company and its current and potential customers. Needs to be experienced, self-driven and motivated Voice Agent .

Job Description:
● He/She will be responsible for making and receiving outbound/inbound calls
● Managing large amounts of inbound and outbound calls in a timely manner
● Following the provided “scripts” when handling different topics
● Will strive towards going beyond the assigned target and achieve best possible conversion rate
● Build sustainable relationships and engage customers by taking the extra mile
● Keep records of all conversations in our CRM Database by documenting everything

Requirement:
● Exceptional interpersonal, Sales, problem-solving, verbal (US accent) and written communication Skills
● Versant 6 Certified
● Track record of over-achieving quota
● Strong phone and verbal communication skills along with active listening
● Customer focus and adaptability to different personality types
● Ability to multitask, set priorities and manage time effectively

Educational Qualification Requirement:
● Minimum Graduate in any stream

Desired Experience:
● 2 Years of International Outbound Sales experience (US)
● Prior experience in Health Care or Mass Tort Domain Preferre