Build sustainable relationships of trust through open and interactive communication

Maintain records of customer interactions, customer accounts

Listening to calls to learn about and address the customers needs, complaints, or other issues with products or services

Responding efficiently and accurately to callers, and ensuring that the customers feel supported and valued

Engaging in active listening with callers, confirming or clarifying information as needed

Utilizing software, databases, scripts, and tools appropriately

Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs

Taking part in training and other learning opportunities to expand knowledge of company and position

Adhering to all company policies and procedures