Job Title: Quality Analyst – BPO (Sales Experience)
Company: Call 2 Connect
Location: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, Maharashtra
Job Type: Full-time | Work from Office (Onsite)

Job Summary:

Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.

Key Responsibilities:

• Monitor and evaluate inbound/outbound sales calls and processes.
  
  

• Ensure compliance with quality and sales guidelines.
  
  

• Identify training needs and recommend process improvements.
  
  

• Provide constructive feedback and coaching to sales agents.
  
  

• Prepare daily/weekly/monthly quality reports and audits.
  
  

• Collaborate with team leaders and trainers to enhance agent performance.
  
  

• Ensure customer satisfaction benchmarks are consistently met.
  
  

Candidate Requirements:

• Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in sales
  
  

• Age Limit: 25 to 35 years
  
  

• Education: Graduate (any stream)
  
  

• Language: Fluent in English & Basic Hindi
  
  

• Gender: Male & Female – Both eligible
  
  

• Shift Timing: Day Shift (09:30 AM – 06:30 PM)
  
  

• Work Days: Monday to Saturday (Sunday Off)
  
  

Interview Details:

• Mode: Face-to-Face
  
  

• Time: 11:00 AM to 4:00 PM
  
  

• Location: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, Maharashtra
  
  

Salary & Benefits:

• Salary: Up to ₹35,000/month (Negotiable based on experience)
  
  

• Incentives: Performance-based incentives
  
  

• Annual Increment & Appraisal Policy
  
  

• Health Insurance
  
  

• Provident Fund (PF), ESI & PT
  
  

Why Join Us?

• Be part of a reputed BPO in the insurance & sales domain
  
  

• Opportunity to work in a quality-focused, performance-driven environment
  
  

• Fixed day shift and weekly Sunday off
  
  

Supportive leadership and career development opportunities